Operating intelligence that helps teams deliver exceptional experiences — in hospitality, retail, and events.
Omote
The ProductA Service Agent for teams that deliver care in person. Omote lives in the tools your team already uses — it sees what's happening across the floor, surfaces the moments that need a decision with the evidence behind them, and acts only when you confirm. Each one it remembers, so the next call is sharper.
See the product →Automate the work around care, so people have more room for the care itself.
The world is making a generational bet on technology that replaces human work. Chatbots that talk to customers so staff don't have to. Software that optimizes the person out of the interaction.
That's the wrong bet for the work that matters most: service delivered in person.
I grew up around my family's hospitality businesses and learned early that the people who provide care deserve admiration, not replacement. After a decade advising enterprises at McKinsey and building products at Google, I'm building Omote around a sharper conviction: automate the work around care, so people have more room for the care itself.
Omote helps a service team remember every customer, stay aware of the whole operation, and act with the instinct of a twenty-year veteran. The same intelligence serves a boutique hotel, a high-touch retail floor, and an event production team alike — wherever care is delivered in person and the stakes are personal.
If this is a bet you'd like to see made, follow along — or book a time to talk.