Your hotel already knows this guest. It just forgets.Omote is how your house remembers.
Your operation forgets what it knows.
Every shift, your team learns exactly what each guest needs. Then it scatters into heads, group chats, and a dozen systems that never talk. The next shift starts blind.
Your operation’s memory lives in your people’s heads and across as many as 17 systems that don’t talk to each other. In front-of-house roles the average hire is gone within a year, and replacing a single manager runs about $50,000.
“You have to log into 17 different things… look in far too many places to get things you should find in one place.”
Closing one loop can be 15 minutes of coordination: logged, routed, chased, confirmed done. Ten or twelve a shift adds up to two or three hours, about $20,000 a year per manager. Those are hours that could be spent with guests instead of screens. Whatever doesn’t make it across the handoff simply stops existing.
“The closing of the loop of follow-ups and guest requests — that is definitely a pain point at every property I’ve worked at.”
Every ‘yes’ to a guest has a cost. Knowing which gestures are worth it is judgment your best people hold by feel, generous enough to be remembered and sustainable enough to repeat. No system ever captures it.
“What makes something memorable might be way smaller than you realize.”
Omote turns what your hotel learns into exceptional service.
It remembers every guest, keeps your floor coordinated, and sharpens the calls your team makes in the moment. The loop pays off twice: the busywork runs itself, so your team gets back the hours that belong with the guest, not the screen, and the guest is met by a house that remembers them, the service that earns loyalty and brings them back.
For the first time, software can read the everyday chatter of a shift, the radio call, the note, the message, and reason from a few of your house’s principles to the moment in front of it, instead of forcing the work into a rulebook. No app to download, no new habits: it works inside the channels and systems your team already has.
Lives in your channels
Your team talks to Omote through email, chat, and voice, right where they already work. Nothing to install.
Grounded in your systems
It reads from the systems of record you already keep, so nothing it surfaces is guesswork.
Runs the coordination
It closes the loops and writes the updates back to those systems. The busywork around care, handled.
Learns as it runs
Every loop it closes, it remembers. Your operation’s memory compounds, and the service gets sharper the longer you run it.
We build with operators obsessed with exceptional service.
Operators that treat service as the craft, and want a more effective, more philosophically aligned way to bring this technology to it. Each is a design partner: they don’t just use Omote, they co-design it with us, testing it in live service and shaping how it works.
We build the infrastructure around care.
One conviction runs through everything we make: automate the work around care, so people have more room for the care itself.
Built for the work
Not another owner’s dashboard. For the people delivering service, in the moment they deliver it.
Reasoning, not rules
Great service is judgment, not a script. We augment the judgment, and never replace it.
Memory belongs to the house
Your data, your memory, and the guest relationships behind it belong to you, not to us. We commit to keeping it that way: yours to use, yours to take, never locked inside a vendor.
Thinking in public.
Field notes on service, software, and the people on the floor, written as we build.
Read the journal→