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Journal

Software was built for the desk. We are building for the floor.

Notes in the open on the work around care, the people who deliver it, and what I’m building for them.

log.1 entry

Built for Desks, Built for the Floor

The software industry was built for people at desks. Nobody built for the people on the floor delivering the service, so their hardest-won knowledge still lives in a document emailed at midnight.

Point of View·Operations, Hospitality